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Diffusion of Innovations: Dec. 10th |
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From Diffusion of Innovations: Punjabi farmers consider
tractors a status symbol. Consequently, they are eager to purchase tractors and use them
instead of bullocks (cows). This early adoption of tractors, along with the early adoption
of other technologies has contributed in making Punjab the wealthiest state in India.
However, the Punjabi farmers do not maintain their tractors, and do not see the reason to
replace the oil, or air filters for routine maintenance the tractor works, why
change anything. This results in massive engine failure after a period of eighteen to
twenty-four months. A "change agent"/salesman for the tractor company tried to
set up a color-coded instruction manual, and went the extra step of having the manual
translated to Punjabi (wow, this western salesman really went the extra mile!). Nothing
happened. |
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In wintertime, a potential lesson for the change-agent went
unlearned. A blanket salesman came into the area, and persuaded the farmers that since
they put blankets on their bullocks to protect them, that perhaps they should put blankets
on the tractors also. The salesman objected, citing the reason that the blanket would
cause engine overheating, but the farmers continued anyway. |
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